Here are some of the most common questions our clients ask when they first contact us. If you don’t see an answer to your question here, please feel free to contact us online or call 313-883-9500 for additional information.
What is a "session fee"?
It is your investment to cover our time to shoot and process the images from your session, hosting your proofs in an online gallery for 10 days as well as travel time/expenses. It is non-refundable.
When do I have to pay?
All payments are due at the time of ordering. Payment for sessions must be received in full to reserve your date and time. Similarly, payment for prints, canvases, cards, etc must be received in full before your order is processed. For convenience, we accept cash, check, PayPal and credit cards (processed using PayPal).
Do you charge extra for additional locations?
No. Well, not exactly. All of our sessions are based on the duration of the photo shoot you book. So, if you book a 2 hour session and we spend 30 minutes traveling between multiple locations, the time available to photograph you is shortened to 90 minutes.
Where will my session take place?
Even though I regularly shoot out of a studio space, your session can take place at almost any location (including your home). Travel within 20 miles of zip code 48154 is included with every session for free. Even so, we love to photograph and new and exciting locations! Do you already have a location in mind? Great! Just let us know and we will do everything we can to accommodate!
What happens if the weather doesn’t cooperate?
Bad weather happens. Rain and wind are inevitable. We keep a very close eye on the weather forecast and will reschedule your outdoor session as soon as possible if we feel it isn’t conducive for you.
What should I wear?
Wardrobe is one of the single largest contributors to a successful photo shoot. It is all about the right selection of color, textures and accessories. Select colors from the same color family and avoid tiny print patterns or clothing with words printed on them.
When will I be able to see the images?
After your photo shoot is over, you can expect your proofs to be ready in approximately 2 weeks from your session date. You will receive an email with an Access Code to your private gallery to review your proofs. Session fees include hosting your private online proof gallery for 10 days free! Online proof gallery hosting can be extended for only $45/month. Proofs will be purged after the gallery has expired.
Can I pick up my prints where they are ready?
Our professional lab is located 4 states and almost 1,000 miles away. Since they will ship printed items directly to you once they are ready, picking them up directly from us is not an option. Shipping, handling and boutique packaging are added to each order based on the actual items that are to be shipped.
Do you offer gift certificates?
Absolutely! Professional photography makes a great gift for nearly everyone! Gift certificate amounts are available in any amount. Click here to order one now!
How many coupons and gift certificates can I use at a time?
You can redeem up to one (1) coupon and one (1) gift certificate per order.
Do you have additional questions? Please feel free to contact us online or call 313-883-9500.